Privacy Policy

Prime Wood Global ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our timber export services.

1.1 Information You Provide

When you contact us or request a quote, we may collect:

• Name and company name
• Email address and phone number
• Business address and country
• Timber species and volume requirements
• Destination port information
• Any additional details you provide in inquiry forms

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect to:

• Respond to your inquiries and provide quotations
• Process and fulfill timber export orders
• Communicate with you about shipments and documentation
• Improve our website and customer service
• Send relevant business information (with your consent)
• Comply with legal obligations and forestry regulations
• Protect against fraud and unauthorized transactions

We may share your information with:

3.1 Service Providers

• Shipping and logistics companies
• Customs brokers and freight forwarders
• Payment processors and banks
• Third-party inspection agencies (when requested)

3.2 Legal Requirements

We may disclose your information when required by law, including:

• Cameroon forestry and export authorities
• Customs and border protection agencies
• Law enforcement or regulatory bodies
• Legal proceedings or court orders

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We maintain physical, electronic, and procedural safeguards consistent with international standards to protect your information.

5. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality.

6. International Data Transfers

As an international timber exporter, your information may be transferred to and processed in countries outside Cameroon, including the country where you are located. We ensure appropriate safeguards are in place for such transfers.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Object to processing of your information
• Request a copy of your information

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Export documentation is retained according to Cameroon forestry regulations and international trade requirements.

9. Children's Privacy

Our services are directed to businesses and commercial buyers. We do not knowingly collect information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically.